Sunday, March 31, 2024

Request A Sail & Sign Statement

carnival cruise guest services

Pretty sure this is only being done on Mardi Gras and Celebration at this time, because otherwise the people standing in line for pizza would have to see all the people standing in line at guest services. Start by exploring the incredible ports we visit… and the fun things to do, both on the ship and ashore. While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person.

Do you offer assisted audio devices in the Main Lounge?

carnival cruise guest services

This information will be emailed to the guest on the morning of departure. Arrival Appointments do not apply to guests starting their cruise in Barbados.Please arrive promptly within your Arrival Appointment to reduce your wait time in line. To access sites and services outside of the HUB App, guests will need to purchase one of the Wi-Fi plans. To avoid carrier imposed roaming charges, turn on airplane mode while on board. Purchasing transportationcan be done through Manage My Booking on carnival.com or bycontacting Carnival Reservations up to 2 days prior to the sail date. You will need to provideyour flight information in Online Check-in at the time of purchase.

What are the requirements for guests traveling alone with disabilities?

If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened. Guests are prohibited from bringing large coolers sincescreening and movement of large coolers through embarkation is an impediment tothe boarding and security process. However, for the purpose of carrying smallquantities of non-alcoholic beverages and/or medications small, personal-sizedcoolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage. For cruises that begin and end in the same U.S port, the following WHTI-compliant documents are acceptable for cruise travel. Please note that if the cruise visits Colombia or Greenland, a passport book (valid for at least six months beyond the completion of travel) is required.

Fun for your whole crew

A Carnival ship has it all, from fine dining to casinos and shows to sunbathing, so here are some tips on how to dress to play or party. The passport card cannot be used to travel by air outside the United States. Items for Port Use OnlyThe following items may be brought on board, but can be used off the ship, while in port only. A career with our Guest Services department can be one of the most rewarding. If you enjoy assisting guest and meeting their every need then this is the path for you. From the moment guests board, we need vacation heroes who will help them with any questions or issues that may arise.

On the day your cruise returns, Carnival immediately settles your final bill with the bank and alerts them that the temporary holds can be released. Until your bank acts to remove them, these holds will remain on your credit, debit or bank account. Because these temporary holds must be obtained in advance, the amount held may exceed the amount you actually spent during your cruise. UNFORTUNATELY, CARNIVAL IS NOT ABLE TO EXPEDITE THE RELEASE OF BANK HOLDS. Please contact your bank for assistance — thank you for your understanding.

Carnival Cruise Line makes a clear statement on 'mandatory' tips - TheStreet

Carnival Cruise Line makes a clear statement on 'mandatory' tips.

Posted: Sat, 26 Aug 2023 07:00:00 GMT [source]

Do you have accessible staterooms on your ships?

That's not a good sign if there are so many people complaining that you need an appointment... Your private stateroom is more than just a place to rest and recharge — see the comfy options available. These might include how to get your win/loss statement, a W2G/1099 statement, or your options for any balance left over in your account.

Guests with mobility limitations who do not require the regular use of a wheelchair, scooter, or other similar assistive device would benefit from the features of an Ambulatory Accessible Cabin, which include grab bars. This type of stateroom has a step into the bathroom and balcony (if applicable). Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues.

Sail & Sign Statements

carnival cruise guest services

Any necessarymedical care required by a specialist nephrologist will not be availablewhile the ship is at sea. Deaf or hard of hearing guests who use sign language as their primary meansof communication may request a sign language interpreter. Sign languageinterpreters can be requested, on a shared basis, for cruises departing fromand returning to a U.S port for the purpose of interpreting our mainproduction shows, port and shopping presentations, and other major organizedactivities. Arrival AppointmentGuests must select their Arrival Appointment no later than midnight (eastern time) prior to their sailing date, when completing their Online Check-in. Carnival will assign an Arrival Appointment to guests who fail to select an arrival time.

Special diets cannot be accommodated for meals served in Carnival youth programs. For guests with mobility limitations who wish to purchase our transfer services to and from the airport, a hydraulic lift transfer service is available and needs to be requested no later than 14 days prior to sailing. At Carnival, we're dedicated to offering a fun and memorable cruise experience to all our guests. Our team oftrained crew members provides attentive service and our ships have a variety of accessible features to ensureour guests with disabilities have a relaxing and enjoyable cruise.

We are working on additional modificationsto our ships and services to further enhance the guest experience. It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. 100% of your gratuities are distributed to the crew who you interact with, such as your stateroom attendants, dining and culinary services staff, as well as other members of the onboard team who work behind the scenes to enhance your overall cruise experience. Applying this charge automatically streamlines the recognition process and ensures our crew will share in your generosity. Priority Check-In and BoardingCarnival’s Priority Check-In is an exclusive service designed to afford our guests traveling in suite accommodations with special check-in privileges.

A driver's license with a gold circle with star cutout in the right upper corner is a Real ID driver's license; it is not an Enhanced Driver's license and cannot be used as proof of citizenship but can be used as picture identification. A Mobile/Digital version of an EDL is not an acceptable form of travel documentation. It is recommended that you bring your own extension cord to accommodate your equipment comfortably.

Staff members are not to change diapers of children who are older than 5 years old and/or exceeding the diaper weight requirement due to the diaper changing table procedure and safety of child. Due to safety concerns, staff, and crew, cannot lift or carry guests. If you need assistance with the safety briefing or require an orientation of the ship’s layout, please contact Guest Services once on board. While we provide attentive service, we do not provide sighted guide services throughout your cruise. Please inform the Guest Access Department at the time of booking, or at yourearliest possible convenience, if you need a sign language interpreter.

Detailed information is provided in the shore excursions section of carnival.com and carnival.com .au indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival has a wide variety of onboard activities during every port stop, should guests decide not to disembark. Each terminal has a limited supply of wheelchairs used to transport guests on and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. For assistance with debarkation, instructions on where to meet will be provided the last evening of your cruise.

Items are to be collected in a designated lounge on debarkation morning. Liquor may be subject to Customs duty if it exceeds allowable amount. Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom. On longer cruises, the first Cruise Elegant evening is scheduled for the second or third evening of the cruise. Depending on itinerary, the next Cruise Elegant evening is the second or third evening prior to the end of the cruise.

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