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Guests wishing to disembark the vessel on their mobility device must be able to safely navigate the angle of the gangway while the ship is docked in port. For safety reasons, parents and guardians must give consent within the app for guests 12 years and younger to activate onboard chat. Gratuities can be added at the time of booking or anytime up to the sail date.
Are service dogs allowed on board?
Refundable overages on a guest's Sail and Sign account will be refunded back in the same form of payment as was made for the initial deposit on the Sail & Sign account. In keeping with U.S. federal law, the minimum age to purchase tobacco products is 21. Some features are available before your cruise but more functionalities become available once on board.
ACTIVITY LEVEL FOR SHORE EXCURSIONS
At time of booking, you will need to instruct guests that they must ask for ‘Priority Check-In’ upon arrival at the cruise terminal. Embarkation staff will ensure that guests are expedited through the check-in procedure as quickly as is possible, while providing quality service. All of Carnival's guest-facing crew have been trained to understand and help guests with sensory/cognitive needs. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs.
Do you offer assisted audio devices in the Main Lounge?
Gratuities, as posted on a guest's Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise. Alcohol purchased pre-cruise through The Fun Shops for on board consumption is designed for in-stateroom entertainment only. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse.
Bottled water may also be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles. Facilities across ports of call vary significantly and accessibility may not be available in certain ports of call due to limited infrastructure and other factors. In the event you are unable to disembark, Carnival has a wide variety of onboard activities during every port stop should guests decide not to disembark.
When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original, signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security. We suggest all luggage be unlocked before turning it over to the porters in order to avoid any inconvenience or delay in delivering the luggage to your stateroom. For additional information, please refer to the terms and conditions of the Cruise Ticket Contract.
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Guests wishing to disembark the vessel on their device must be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations. Guests wishing to disembark the vessel on their device must also be able to safely navigate the angle of the gangway while the ship is docked in port. The ship does not carry a nephrologist onboard and timely availability ofthis specialty may be severely limited during the port visits.
How do I know if I'm reserving the correct type of accessible cabin (FAC, FAC-SSA, or AAC)?
At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice - there is no guarantee a waitlist will clear. When possible, waitlists will be cleared prior to the sailing and guests will be notified by email. Parties traveling together who are waitlisted together will be cleared on the same dining time.Cross-referencing bookings does not guarantee parties will be eating together. Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child. Parents of children who are unable to feed themselves should remain with the child during meal times.
If you choose to bring your own personal supply of oxygen, you must hand- carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage. In order to participate in Carnival youth program activities, the parent or guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the youth staff in how to best serve the child while participating in the activities. Parents may choose to have their child move down one age group as an accommodation to a disability.
Please notify us in advance should you need an alert system for your stateroom. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships. Personal wheelchair push assistance service is not provided while on board or in ports of call. Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event, and the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.
Facilities, services and accessibility across ports of call vary significantly and accessibility may not be available for shore excursions or in certain ports of call due to limited infrastructure and other factors. We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether. Facilities, services and transportation equipment outside the United States may not be required to be ADA compliant. Carnival is not responsible for accessibility in foreign ports of call or for restrictions imposed by shore excursion providers that are not owned by Carnival. Additionally, numerous factors including weather, tidal conditions, and other safety concerns can impact the ability for an accessible tour to be safely operated. In the event an accessible tour is deemed unsafe to operate in full or for an individual guest, a full refund for the tour will be extended.
Safety restrictions prohibit crew from carrying individuals on or off water shuttles. All guests must complete their Online Check-in process no later than midnight (Eastern time) prior to their sailing date. During online check-in, you will be asked to select an arrival appointment. Due to security protocol, last minute bookings made within 24 hours of sailing will require guests to undergo a secondary screening. Due to safety considerations, mobility devices cannot be stored in corridors or public areas. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom.
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